Frequently Asked Questions

 

  • What is the turnaround time for a custom order MJT project?

    • Our turnaround time on most custom order projects is currently around 10-16 weeks or so. That time can be more or less, depending on the scope and details of the project, including the turnaround time factor of parts ordered from other suppliers (bodies, necks, and/or hardware parts).

  • Where are the MJT bodies and necks made?

    • We have multiple suppliers. Our main body suppliers are Wildwood Manufacturing and our sister company USA Custom Guitars (USACG). Our main neck supplier is Musikraft. We also do projects with customer supplied unfinished bodies and necks from Warmoth, as well as many other companies.

  • What type of finishes does MJT do?

    • We exclusively offer 100% thin nitrocellulose lacquer aged finishes. The 100% thin nitro lacquer finish allows the wood of the guitar to “breathe” properly and produces top notch sound and sustain.

  • Does MJT offer brand new, unaged finishes?

    • We do not offer brand new, unaged finishes. The cleanest finish that we offer is our closet clean aged finish.  Examples and a description of our closet clean aged finish can be found here.

  • Does MJT offer more colors than what is pictured in the galleries and website?

    • We do offer other colors that are not on our website. The best thing is to email us a picture of the color you want to go with (if it is not on our website), then we’ll check it out and let you know if it is something that we offer.

  • Will MJT match exactly the color of a photograph I provide? Will MJT replicate exactly a previous project or photograph I provide of certain aging or a certain look?

    • We do not offer exact photo matching, but if a high quality picture is provided, we’ll use it a reference for the project and be able do something similar for you. When it comes to aging, it is more of an art form, so no two pieces will come out exactly the same.

  • Does MJT offer refunds or cancellations on custom orders?

    • We do not offer refunds on any custom order projects. A custom order project may be returned with approval by MJT for an exchange or credit towards any other product or service that we offer. Custom orders cannot be cancelled once they are started. Since custom order projects are unique in specs to the individual customer, we cannot cancel a custom order once the project is started. We consider a project to be started the day payment is received.

  • Does MJT now own USA Custom Guitars (USACG)?

    • We have recently acquired USACG and are setting up the new custom shop currently. We are aiming to open the new USACG custom shop shortly. More details to follow at the appropriate time.